DOA Policy

  • Orders being picked up locally should be inspected by the customer prior to acceptance as they are transported by the customer. Local Pickups do NOT have a warranty. We do not accept returns or provide credit for local pickup.
  • DOA Policy: If your livestock arrives dead, please take a picture in the original packaging along with the packing slip. Please send an email with the image of the dead livestock to dkreeftreasures@gmail.com All DOA refunds will be in the form of Store Credit - No Exceptions - No Cash Refunds. There is no refund/credit for the cost of shipping due to DOA. To be provided store credit emails must be received within the first 2 hours of receiving your package. Livestock left to sit in the box for several hours are not covered by the DOA Policy.
  • DK Reef Treasures holds the final right to refuse any refund.
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